Terms of Service

1. Who these terms are with

These terms govern your use of Impact Plan, operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS]. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you have the authority to do so.

2. Early-stage service

Impact Plan is actively developed and features change. We will not remove something you depend on without notice, but the service is provided as-is and we do not guarantee that any particular feature will remain in its current form.

3. Accounts

• You must give accurate registration details and keep them current.
• You are responsible for what happens under your account and for keeping your credentials safe.
• Tell us promptly if you believe your account has been accessed by someone else.
• One person, one account. Do not share credentials.
• You must be at least 16 years old.

4. Plans and billing

• The free plan covers one manager with up to five active reports, and does not expire.
• Paid plans are charged per manager. Reports are never charged for.
• Monthly subscriptions renew monthly and annual subscriptions renew annually until cancelled.
• Cancelling stops the next renewal; it does not refund the current period. You keep access until the period ends.
• When a paid plan ends you drop to the free plan. Nothing is deleted, and you can export your records on any plan, including the free one.
• We will give at least 30 days' notice by email before changing the price of a plan you are on.
• Prices exclude VAT and other applicable taxes.

5. Acceptable use

You may not:

• Use the service to break the law, or to harass, defame or discriminate against anybody.
• Attempt to access another company's data, or probe, scan or test the security of the service.
• Upload malware, or anything that interferes with the operation of the service.
• Resell or white-label the service without our written agreement.
• Scrape the service or use it to build a competing product.
• Record data about a person that they are not entitled to see. The product is designed so that people can read their own records, and working around that is a breach of these terms.

6. Your content

You keep ownership of everything you and your people put into the service. You grant us only the licence needed to host, process and display it in order to provide the service to you.

You are responsible for having a lawful basis for the records you keep about the people who report to you, and for meeting your own obligations to them as an employer. We provide the tool; the employment relationship is yours.

We do not use your content to train machine-learning models, and our AI providers are contractually prohibited from doing so with the text we send them.

7. Data isolation

The service is multi-tenant. Every query is scoped to a single company, and no account can read another company's data. Where one person belongs to more than one company, each membership carries its own permissions and the data does not cross between them.

8. Availability

We aim for high availability but do not promise uninterrupted service. We may take the service down for maintenance, and will give notice where we reasonably can. The free plan carries no availability commitment.

9. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of these terms is limited to the amount you paid us in the twelve months before the claim, or to €100 if you are on the free plan. We are not liable for indirect or consequential loss, lost profits, or lost data beyond our obligation to maintain backups.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

10. Employment decisions are yours

Impact Plan records judgments; it does not make them. Readiness percentages, gap lists and AI suggestions are inputs to a human decision and nothing more. Decisions about pay, promotion, discipline or termination are made by you, and you are responsible for them and for their compliance with employment law where you operate.

11. Termination

You may close your account at any time. We may suspend or close an account that breaches these terms, giving notice and an opportunity to put things right unless the breach is serious. On termination you may export your data for 30 days, after which it is deleted in line with our Privacy Policy.

12. Changes to these terms

We may update these terms. Material changes will be notified by email at least 30 days before they take effect, and continuing to use the service after that date means you accept them.

13. Governing law

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you locally.

14. Contact us

Questions about these terms: [email protected].